✅ The correct answer is:
Coach your users during testing so that they get to the right end goal.
Which is NOT a way to ensure that the results from usability testing are consistently reliable?
- Don’t hint at or imply that there is a right or wrong answer
- Coach your users during testing so that they get to the right end goal.
- Use a script to ensure that your questions stay the same.
- Record all tests so that you don’t have to rely on memory.