Which is NOT a way to ensure that the results from usability testing are consistently reliable?

✅  The correct answer is:

Coach your users during testing so that they get to the right end goal.

Question:

Which is NOT a way to ensure that the results from usability testing are consistently reliable?

Solution:

  • Don’t hint at or imply that there is a right or wrong answer
  • Coach your users during testing so that they get to the right end goal.
  • Use a script to ensure that your questions stay the same.
  • Record all tests so that you don’t have to rely on memory.