When dealing with negative sentiment, you should:

✅  The correct answer is:

Address it quickly, and take the conversation to private messaging as needed

Question:

When dealing with negative sentiment, you should:

Solution:

  • Ignore it, the customer will probably forget about it
  • Check to see if the customer’s problem is the company’s fault. If not, let them know
  • Address it quickly, and take the conversation to private messaging as needed
  • Ask your brand advocates to target the customers message with hostile replies