What metrics are most important during the transform phase?

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✅  The correct answer is:

Customer retention, rep productivity, and employee happiness

Question:

What metrics are most important during the transform phase?

Solution:

  • Time to complete key tasks, time spent connecting with customers and making sales, and quota attainment
  • Close rates, time to close, and customer satisfaction
  • Customer retention, rep productivity, and employee happiness
  • ROI, profitability, and year-over-year growth