✅ The correct answer is:
- a service provider and its customer that guarantees a certain output.
Question:
Fill in the blank: A service level agreement (SLA) is an agreement between __________.
Solution:
- your marketing and sales on the definitions of MQL and SQL
- a service provider and its customer that guarantees a certain output.
- your customer and business on how quality your product is.
- your marketing and sales team where you agree on what metrics matter most to your business.