Fill in the blank: A service level agreement (SLA) is an agreement between __________.

✅  The correct answer is:

  • a service provider and its customer that guarantees a certain output.

Question:

Fill in the blank: A service level agreement (SLA) is an agreement between __________.

Solution:

  • your marketing and sales on the definitions of MQL and SQL
  • a service provider and its customer that guarantees a certain output.
  • your customer and business on how quality your product is.
  • your marketing and sales team where you agree on what metrics matter most to your business.