✅ The correct answer is:
- a mindset present when certain departments or sectors do not wish to share information with others in the same company.
Question:
Fill in the blank: The silo mentality is ___________.
Solution:
- when the management of a customer or account moves from one team or department to another.
- a process where an organization listens to complaints or grievances to improve its products or customer service.
- a process where a company listens to employees’ complaints or grievances, instead of their customers and uses that feedback to improve its products or customer service.
- a mindset present when certain departments or sectors do not wish to share information with others in the same company.