Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.

✅  The correct answer is:

  • Overall satisfaction vs. satisfaction at a particular moment

Question:

Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.

Solution:

  • Ease of completing a task
  • Overall satisfaction vs. satisfaction at a particular moment
  • Satisfaction at a particular moment vs. overall satisfaction
  • Impact of a bug or outage