Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?

✅  The correct answer is:

  • Customer satisfaction survey

Question:

Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?

Solution:

  • Net promoter score
  • Customer satisfaction survey
  • Customer acknowledgment survey
  • Customer effort score