Diane is explaining to their client, SushiZoo, that the user journey is a complex one when it comes to creating a conversion. Which phases of the user journey does what’s described as the “messy middle” include?

✅  The correct answer is:

  • The exploration and evaluation phase

Question:

Diane is explaining to their client, SushiZoo, that the user journey is a complex one when it comes to creating a conversion. Which phases of the user journey does what’s described as the “messy middle” include?

Solution:

  • The initial search and exploration phase
  • The exploration and action phase
  • The exploration and evaluation phase
  • The initial search and action phase