Evaluate this SLA: Marketing will generate five qualified leads each month, and sales will contact each of them within 12 hours.

✅  The correct answer is:

No change needed.

Question:

Evaluate this SLA: Marketing will generate five qualified leads each month, and sales will contact each of them within 12 hours.

Solution:

  • This SLA’s requirements focus on the wrong activities.
  • This SLA’s requirements aren’t specific enough.
  • This SLA is missing a requirement.
  • No change needed.