Social Media Certification
- Which of the below is not one of the five types of social media models?
- How can social media listening increase customer advocacy?
- True or false? Social listening can help you find leads.
- Why should you talk directly with your social followers and prospects?
- How much of the buyer’s journey is digital?
- True or false? If you’re posting the same content across different channels, make sure you post them simultaneously—on the same days and at the same times.
- True or false? A channel takeover, such as letting an influencer run your Instagram or Twitter handle for a day, is a good idea for brands.
- What is NOT an example of a social media crisis?
- What is one of the major benefits of Facebook Lead Ads?
- True or false? One-to-one engagement doesn’t result in customers spending more.
- True or false? 12% of people generate 70% of the impact online.
- Which of the following is NOT a type of influencer?
- What is social selling the inbound way?
- True or false? Evaluating the team dynamics and how each member did in the crisis along with analyzing the reactions, KPIs, and overall response to the crisis happens during the response stage.
- True or False? You should revisit your KPIs every 18 months.
- True or false? Asking for reviews is something you should never do in social media.
- Why would you want a service to help you manage and discover influence?
- True or False? In social media, a service level agreement (SLA) refers to how much time passes between when a customer reaches out and when the company responds.
- What do we mean when we say you should post an “80/20 mix” on social media?
- What is a social media audit?
- When it comes to social listening, how do you know which social networks to start with?
- In what stage of the buyer’s journey would an advertisement for a free trial of your product be most appropriate?
- On which social network should you share content most frequently?
- How can social media monitoring inform your sales and product teams?
- What did fashion brand Burberry do to revolutionize how marketers use social media?
- True or false? You should make sure experimentation is ingrained in your strategic plan.
- What should you do if your competitor has a big public blunder?
- True or false? It’s necessary to conduct a social media audit every 2–3 years.
- What is a Social Media Service Level Agreement (SLA)?
- Fill in the blank: Instagram stories are a great way to _____.
- Do brands have legal ownership over content that users generate about their brand?
- What’s the first step organizations and brands need to take when establishing a social media policy?
- Which of the following social media expenses do you want to track so you can calculate ROI on your marketing campaigns? Choose all that apply.
- When should a salesperson put forth the sales pitch in social media?
- True or false? It’s always better to target your ads towards as broad a group of people as possible.
- Why is user-generated content (UGC) so important? Choose all that apply.
- Which of these KPIs demonstrate engagement? Choose all that apply.
- You bid $5.00 on a click on your Facebook ad. The next highest bidder only pays $3.00 to target an ad at the exact same audience. How much will Facebook make you pay to win the bid?
- Why should you be careful about monitoring competitors?
- What’s the difference between social listening and social monitoring?
- True or false? Jumping onto an unrelated hashtag to promote your material is spammy.
- True or false? Curating content means publishing someone else’s content as if it were your own.
- True or false? Commissions for celebrity influencers are generally 5% of the sale.
- True or false? The world has changed and so has how we think about inbound, which is why advertising should be considered part of your marketing playbook.
- Why are UTM parameters so valuable to your social listening and monitoring program?
- “Real-time marketing” refers to:
- Which of the following would not contribute to ad fatigue?
- There are certain actions that need to be taken into consideration for a social media crisis. What’s an action you should avoid?
- Why are hashtags helpful?
- Fill in the blank: “Facebook Ads is great for targeting based on _____, while Google Ads targets based on your audience’s _____.
- Posting curated content on social shows your audience you’re committed to:
- When developing your brand’s tone, _____ is key.
- True or false? When you use language in your social responses that is too casual, you lose the respect of your audience.
- True or false? Selling to prospects by messaging them on Facebook could be seen as invading their private space.
- There are many benefits to having a social media strategy. Which answer is NOT one of them?
- True or false? “Earned” media is exposure your brand has paid for, e.g., advertising or promotions.
- Why do you need to use leading indicators of revenue success when calculating ROI on your social media strategy?
- What is NOT a way that a brand can see financial gain from doing social customer service?
- True or false? Social media helps people feel INFORMED by helping them learn new things, stay up to date on topics that matter to them, and discover new ideas and trends.
- True or false? The best way to choose the right social media tool is to think about your business goals, then narrow down your choices based on that goal criteria.
- Voice refers to:
- What is the biggest challenge that most social media practitioners have?
- What is the main benefit of using animated GIFs in social content?
- Why do stakeholders matter as you begin to develop your team structure?
- An ad for your upcoming webinar on network security should lead people directly to _____.
- Which type of influencer might be primarily behind the scenes in your marketing campaign?
- True or false? Simon Sinek says that people want to buy what you have. They don’t care about what you believe.
- True or False? To implement an effective social media strategy, you have to be aware of the legal challenges, not ethical ones.
- Which one of the below choices is NOT a reason you should be measuring your social media ROI?
- Why should you trust the influencer and give them creative license?
- Which of the below is NOT one of the three factors determining how an influencer can impact behavior?
- The _____ stage focuses on creating message maps and listening protocols on social media.
- Which KPI is most likely to be a vanity metric?
- True or false? Humanizing your brand gives you a competitive edge because people like making connections, and they like to invest their time and money in people they can relate to.
- True or false? When measuring your social media ROI, you calculate the effectiveness of an action by dividing the net income by the cost of this action and multiplying it by 100.
- What do senior leaders care about when it comes to your social media plan? Choose all that apply.
- Why is content moderation important for user-generated campaigns?
- If you don’t have your _____ in mind as you’re developing content and social campaigns, then you probably aren’t using social as effectively as you could be.
- Which of the following is NOT a benefit of having a social media strategy?
- Why do you need to develop a business case for a new social monitoring technology?
- True or False? The Holistic model is the most common social team structure used by organizations today.
- You’re starting a project and don’t have a past campaign to use as a benchmark. How can you secure executive buy-in?
- A(n) _____ outlines guidelines and best practices for employees to follow on social media.
- The number of leads you generate that actually become paying customers is known as your _____.
- True or false? A buyer persona is as important as business objectives when developing a social media strategy.
- Which one of the following is NOT a way that UGC can help marketers?
- True or false? It’s not a good policy to delete all negative comments.
- Let’s say you conduct a content audit on your competitors and see that they’re having success with live video, but you haven’t really tried live video yet. What might you do?
- What should you do to secure executive buy-in if you’re starting a social media project and don’t have a past campaign to use as a benchmark?
- Which of the following is NOT an example of active language you should use on a call-to-action?
- True or false? Your campaign should also help the influencer build authority and further their own content or reach.
- True or false? The longer your social posts, the more likely that content will be seen and re-shared.
- Which network has the longest life for a piece of content?
- True or false? Canned messages are a quick and easy way to reach a wide audience in social media to find the right prospects.
- Visual images are usually things like _____. Choose all that apply.